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Alpen Optics Warranty

Alpen Optics is committed to building premium optical products designed for long-term performance and reliability. Most Alpen Optics products are backed by a Limited Warranty against defects in materials and workmanship. We stand behind every product we build and are committed to supporting you throughout the life of your product.

If you have questions about your product, warranty coverage, or need assistance, please contact us at 1-866-252-3811.

Warranty Coverage

We stand behind the quality and craftsmanship of our products and warrant them against defects in materials and workmanship under normal use and service.

  • All non-electronic optical products are covered by a Limited Lifetime Warranty for the usable life of the product.
  • Electronics are covered by a 5-Year Limited Warranty from the original date of purchase.

At our discretion, products confirmed to have a manufacturing defect will be repaired or replaced with the same or a comparable model.

What This Warranty Covers

This warranty covers defects related to:

  • Materials
  • Workmanship
  • Manufacturing quality

This warranty applies only to the original purchaser and is non-transferable. If a defect is confirmed during inspection, Explore Scientific LLC (the warranty provider for Alpen Optics in the USA) will repair or replace the product at its discretion.

What This Warranty Does Not Cover

This warranty does not cover:

  • Normal wear and cosmetic damage
  • Damage caused by misuse, abuse, neglect, unauthorized modification, or improper maintenance
  • Damage resulting from accidents, impacts, or environmental exposure beyond intended use
  • Products with altered, removed, or unreadable serial numbers

Electronics Coverage (5-Year Term)

Electronic components, including but not limited to laser rangefinders, illuminated optics, thermal devices, or powered accessories, are covered for five (5) years from the original purchase date.

After the 5-year period, electronics are no longer eligible for warranty repair or replacement but may still qualify for paid service if available.

Limited Lifetime Coverage (Non-Electronic Products)

All non-electronic optical products are covered for the usable lifetime of the product against defects in materials and workmanship, subject to the exclusions listed above.

“Lifetime” refers to the usable life of the product, not the lifetime of the owner.

Warranty Requirements

To ensure warranty coverage:

  • Product must be purchased from Alpen Optics or an Authorized Dealer
  • Product must be registered within 60 days of purchase
  • Proof of purchase may be required
  • Product must be returned freight prepaid when service is required

Most Alpen Optics products include a serial number. Please use this serial number when registering your product. Register here.

Authorized Dealer Requirement

Products purchased through non-authorized sales channels (including but not limited to Alibaba, AliExpress, or eBay) are not eligible for the USA Limited Warranty.

To ensure your warranty remains valid:

  • Purchase from an Authorized Dealer
  • Register your product within 60 days of purchase

Third-Party Products

Third-party products sold through Alpen Optics sales channels (including alpenoptics.com) are covered by the warranty provided by the original manufacturer.

Cleaning, Collimation & Repair Service

We offer cleaning, collimation, and non-warranty repair services for eligible products. For service, click here.

  • A flat $100 service fee applies to all cleaning, collimation, and repair services, regardless of warranty status.
  • This fee includes labor and round-trip return shipping provided by us.
  • Replacement parts, if required, may be billed separately.
  • An approved Return Merchandise Authorization (RMA) is required prior to service.

Returns & Service (RMA Process)

We have streamlined the return and service process to save you time. Once your product is registered (register here), visit our Returns Portal and enter:

  • Reason for return or service
  • Product serial number

This will automatically generate your Return Merchandise Authorization (RMA) and required return documentation.

RMA Number Required

Before returning any product or component:

  • Product must be registered to the current owner
  • A valid RMA number must be issued

All returned items must include:

  • RMA number clearly marked on the package
  • Written description of the issue or service requested
  • Your name
  • Return shipping address
  • Phone number(s) where you or the carrier can reach you

If you need help using your RMA number, please contact 1-866-252-3811.

Shipping Responsibilities

If more than 30 days have passed since the date of purchase, customers are responsible for shipping costs to return the product to our service facility.

We strongly recommend using a carrier that:

  • Provides shipment tracking
  • Insures the shipment for full product value

Alpen Optics is not responsible for items lost or damaged in transit if tracking and insurance are not used.

Warranty Eligibility & Geographic Coverage

This Limited Warranty applies to Alpen Optics products purchased in the United States, U.S. territories, Canada, Mexico, and South America directly from Alpen Optics or an Authorized Dealer.

Explore Scientific LLC is the warranty provider and assumes liability for all USA Alpen Optics warranty service.

International Purchases

Products purchased outside the United States and Canada are not covered under this USA Limited Warranty but may be covered under separate warranties offered by authorized Alpen Optics international distributors.

Geographic Coverage

This warranty applies to products purchased and serviced within approved sales regions. Products purchased outside authorized regions may be subject to different warranty terms or service limitations.

Policy Update Effective February 10, 2026

Effective February 10, 2026, all product service, repair, or replacement requests submitted on or after this date will be evaluated and processed under the current Alpen Optics Warranty Policy, regardless of the product’s original purchase date or any prior program registration.

Any warranty or service requests that were approved or already in process prior to February 10, 2026 will continue to be handled under the terms that were in effect at the time the request was submitted.

Superseding Warranty Statement

This warranty supersedes and replaces all prior warranties, whether written or implied, including any previously published warranty policies.

Limitation of Liability

This warranty is the sole and exclusive warranty provided. We are not responsible for incidental or consequential damages, including loss of use or inconvenience, except where prohibited by law.