Alpen Optics Warranty

Alpen Optics is committed to building premium optical products designed for long-term performance and reliability. Most Alpen Optics products are backed by a Limited Warranty against defects in materials and workmanship. We stand behind every product we build and are committed to supporting you throughout the life of your product.

If you have questions about your product, warranty coverage, or need assistance, please contact us at 1-866-252-3811.

What This Warranty Covers

This warranty covers defects in:

• Materials
• Workmanship
• Manufacturing quality

If a defect is confirmed during inspection, Explore Scientific LLC (the warranty provider for Alpen Optics in the USA) will repair or replace the product, at its discretion.

Warranty Requirements

To ensure warranty coverage:

• Product must be purchased from Alpen Optics or an Authorized Dealer
• Product must be registered within 60 days of purchase
• Proof of purchase may be required
• Product must be returned freight prepaid when service is required

Most Alpen Optics products include a serial number. Please use this serial number when registering your product. Register here.

Anytime Free Service

Alpen Optics provides free service for adjustments, cleaning, and collimation on Alpen Optics–branded products, even beyond the warranty period. For service, click here.

An RMA is required for all service requests. Customers are responsible for round-trip shipping or arranging local drop-off/pickup (if available).

Warranty Eligibility & Geographic Coverage

USA, Canada, Mexico & South America

This Limited Warranty applies to Alpen Optics products purchased in the United States, U.S. territories, Canada, Mexico, and South America directly from Alpen Optics or an Authorized Dealer.

Explore Scientific LLC is the warranty provider and assumes liability for all USA Alpen Optics warranty service.

International Purchases

Products purchased outside the United States and Canada are not covered under this USA Limited Warranty but may be covered under separate warranties offered by authorized Alpen Optics international distributors.

Authorized Dealer Requirement

Products purchased through non-authorized sales channels (including but not limited to Alibaba, AliExpress, or eBay) are not eligible for the USA Limited Warranty.

To ensure your warranty remains valid:

• Purchase from an Authorized Dealer.
• Register your product within 60 days of purchase

Third-Party Products

Third-party products sold through Alpen Optics sales channels (including alpenoptics.com) are covered by the warranty provided by the original manufacturer.

Returns & Service (RMA Process)

Simple Return Authorization

We have streamlined the return and service process to save you time. Once your product is registered (register here), visit our Returns Portal and enter:

• Reason for return or service
• Product serial number

This will automatically generate your Return Merchandise Authorization (RMA) and required return documentation.

RMA Number Required

Before returning any product or component:

• Product must be registered to the current owner
• A valid RMA number must be issued

All returned items must include:

• RMA number clearly marked on the package
• Written description of the issue or service requested
• Your name
• Return shipping address
• Phone number(s) where you or the carrier can reach you
• If you need help using your RMA number, please contact 1-866-252-3811.

Shipping Responsibilities

If more than 30 days have passed since the date of purchase, customers are responsible for shipping costs to return the product to our service facility.

We strongly recommend using a carrier that:

• Provides shipment tracking
• Insures the shipment for full product value

Alpen Optics is not responsible for items lost or damaged in transit if tracking and insurance are not used.