Warranty
RETURN AUTHORIZATION: MAKING IT EASY
We know that you are busy and that your time is precious. So we are working towards eliminating the hassle of obtaining an authorization to send in your product for repairs or routine service. When you purchase an ALPEN OPTICS product, you will notice that there are serial numbers on most telescopes, eyepieces and major components. Please use this number to register your item. Once registered, you may simply visit our returns portal and enter the reason for return and the serial number. This will generate all of the required Return Merchandise Authorization (RMA) information. Simply drop it off and pick it up or provide round-trip shipping.
RMA Number Required
Prior to the return of any product or part, you must be registered as the current owner, and your RMA Number must be used. If you need help in using your RMA Number call us at 1-866-252-3811. Each returned product or part shipped to ALPEN OPTICS must include the RMA number, a written statement detailing the nature of the claimed defect, as well as your name, return shipping address and your phone numbers where we and/or the carrier returning your product can reach you.
If it has been more than 30 days since the item was purchased, customers are responsible for shipping costs related to returning the product to our facility. In the event, that you must return product to ALPEN OPTICS, we recommend that you use a carrier that offers shipment tracking for all returns and insure your package for safe return to ALPEN OPTICS so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any lost or damaged shipment.
Anytime Free Service
Anytime an ALPEN OPTICS branded product needs adjustments, cleaning, or collimation, we will do this service for free, even beyond the warranty period. An RMA is required for this service as well. Simply drop it off and pick it up or provide round-trip shipping, and we will provide our professional service at no charge!
To make a return of a repair, for routine adjustments or for general service click here.
ALPEN OPTICS WARRANTY
Warranty Coverage Periods By Product:
At Alpen Optics our commitment to crafting premium products is outdone only by our commitment to putting our customers first. That is why all Alpen products are covered by an unlimited lifetime warranty should it become damaged or defective.
The Details
USA Limited Product Warranty for Products Purchased in the USA or Canada (Including South America and Mexico) from ALPEN OPTICS directly or one of our Authorized Dealers.
EXPLORE SCIENTIFIC LLC is the owner and assumes liability for all USA warranties of EXPLORE SCIENTIFIC. During the applicable warranty period, EXPLORE SCIENTIFIC will repair or replace the product, or part thereof, found upon inspection by EXPLORE SCIENTIFIC to be defective, provided the defective part or product is returned to EXPLORE SCIENTIFIC LLC, freight prepaid, with verification of product registration.
ALPEN OPTICS products purchased outside the United States and Canada are not included in this warranty but may be covered under separate warranties issued by authorized ALPEN OPTICS International Distributors. Please visit our partners sites for information on warranties outside the US and Canada Explore-Scientific.de, JOCTech.com. Products purchased through non-authorized channels including but not limited to Alibaba, Aliexpress or eBay are excluded from any USA Limited Product Warranty. To insure that your warranty is active and valid please purchase from Authorized Dealers and register within 60 days.
BRESSER
IT
Se avete acquistato un prodotto in Europa, cliccate sul link www.bresser.de/warranty_terms per avere tutti i dettagli della garanzia.
EN
If you have purchased a product in Europe, click on the following link to find all the warranty-related details: www.bresser.de/warranty_terms.
FR
Si vous avez acheté un produit en Europe, vous trouverez toutes les informations relatives à la garantie en cliquant sur le lien suivant : www.bresser.de/warranty_terms.
DE
Wenn Sie ein Produkt in Europa gekauft haben, klicken Sie auf den folgenden Link, um alle die Garantie betreffenden Informationen zu erhalten: www.bresser.de/warranty_terms.
ES
Si ha comprado un producto en Europa, pulse en el siguiente enlace para encontrar todos los detalles relacionados con la garantía: www.bresser.de/warranty_terms.
NL
Als u een product in Europa hebt gekocht, klikt u op de volgende link voor alle details over de garantie: www.bresser.de/warranty_terms.
Third-Party Products:
Any third-party products sold through our platforms (including but not limited to alpenoptics.com) are protected by warranties provided by the respective third-party companies.
